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Our Flexibility Pledge.

One thing is for sure, your ski holiday this year is going to be different. But as long as the mountains are still there and the snow is still falling, we can think of no better way to practise social distancing than on the slopes.

We know that in these very uncertain times, you are going to need some flexibility and reassurance when you book your ski holiday, so we are introducing the Flexibility Pledge and complimentary travel insurance.

Go ahead and book your ski holiday. Give yourself something good to look forward to for the first time in a long time and if it comes closer to the time and it’s not looking like a good idea to travel, we are giving you the flexibility to change your plans. Easy peasy!

The Flexibility Pledge allows you to:

  • Book now and pay your balance 28 days before travel
  • Postpone or change your holiday, free of charge, up to 28 days before travel
  • Protection in the event that your holiday is impacted by Covid-19

Book now and pay later

Pay 150 deposit at time of booking. Your final balance is due 28 days before travel. You can add and pay for ski packs up to 2 days before travel.

Change your mind

Should you decide, up to 28 days before your departure date, that it is not the right time for you to travel, you can choose to postpone or change your holiday free of charge. Contact a member of our team to:

  • Move your holiday to the same date next year (guaranteed same price)
  • Change to a different holiday or different date (a price difference may apply)
  • Receive a voucher valid for 5 years for any amounts paid

If you decide to cancel your holiday within 28 days of travel (except for the reasons outlined in our Covid protection), normal cancellation terms will apply.

Covid Protection

If within 28 days of travel the DFA (for departures from Dublin or Cork) or FCDO (for departures from Belfast) advise against non-essential travel to your destination or there are restrictions in place in your destination that will significantly affect your holiday, a member of our team will contact you to see if you want to:

  • Continue with your holiday plans (travel insurance cover is essential. See FAQs below)
  • Move your holiday to the same date next year (guaranteed same price)
  • Change to a different holiday or different date (a price difference may apply)
  • Receive a voucher valid for 5 years for 120% of any amounts paid
  • Receive a full refund

In the event that your holiday is curtailed, you can choose to receive a refund or voucher for 120% of the unused portion of your holiday (nights accommodation, ski packs, excursions).

Our Flexibility Pledge is reflected in our Booking Conditions. Please read these for full details.

Frequently Asked Questions

Are there exceptions to the travel insurance included in your Book with Confidence Guarantee?


In line with Department of Foreign Affairs (DFA) guidelines, there are a couple of exceptions currently with our offer of complimentary insurance cover. In most cases you will be covered with a comprehensive travel insurance policy, with enhanced Covid-19 protection, once the security status assigned by the DFA remains at a ‘high degree of caution’ or a lesser level. This status level currently applies to Austria, France & Italy.

At present, you will not be covered if travelling to Andorra as the status is currently to ‘avoid non-essential travel’, however this is under review and subject to change. The situation for departures from Belfast is also currently under review.

Travel Insurance will be added to all bookings made from 20th November 2020 which will be departing from Dublin or Cork to Austria, France & Italy.

I booked my holiday before your new flexible terms were released. Can I still take advantage of this new offer?


Yes, you can. Our Flexibility Pledge applies to all ski bookings made for the winter 2020/21 ski season.

Will my holiday experience be different due to Covid-19?


The unpredictable impacts of the Covid-19 mean that changes or to your holiday may occur at any time and may be made close to the date of your departure.

We may need to change or withdraw some advertised accommodation facilities and resort services to help ensure everyones’ safety. Whenever possible, we will let you know about this in advance, but sometimes it may be at short notice.

You will find further information on the changes to the holiday experience on this page.

What can we expect from the aprés-ski scene in your resorts?


We endeavour to keep you informed about changes that may occur in our ski resorts as the situation evolves. For now, our partners are telling us that we can expect a much different aprés-ski than we might be used to.

Table service, contactless payment and social distancing measures can all be expected. This may mean that there will be restrictions to numbers at any one table when dining out.

Pre-booking will be essential.

In certain situations, face coverings may be compulsory.

As is the case at home, changes to rules are to be expected, so please travel in the knowledge that you may need to adapt to these.

Will the rep service in resort be different this year?


As we all try to keep face to face contact to a minimum, our service will adapt. With restricted numbers allowed into places like ski hire shops, hotel bars etc. we will not be as visible as usual.

We will not be able to host welcome meetings due to restrictions on numbers.

Rest assured, however, that the team will offer a great service from afar. They will be contactable 24/7 as they always have been, should you need them.

My city/town/region has had restrictions placed on it which state that I should not travel beyond its borders. Does this mean that I can not go on my holiday?


As these regional restrictions are all advisory, provided your flight is still in operation and your holiday destination is not impacted, you may still take your holiday as planned.

If you are not comfortable travelling in this instance, you can check what your options are with your insurance provider.

If you do decide not to travel, cancellation charges will apply as per our terms & conditions.

One of the passengers on my booking has become unwell and cannot travel. What can we do?


You will need to consult with your insurance provider.

What happens if the area that I am staying in goes into lockdown while I am there?


In this instance, we will follow local health advice. It should be noted that this may mean self-isolating or restricting movements for a time.

As each situation is different, we advise that you speak to our rep team for the best advice. Every one of our holidays comes with the reassurance of having our team support on the ground. You should also speak to your insurance provider to discuss your options.

What happens if I go on holiday and while I am there, the Irish or Northern Irish government implements a request for some form of restricted movement upon return from travel?


We work hard to ensure that your holiday goes just as smoothly as possible and that you return home happy and safe.

Unfortunately, the government’s decisions to request restricted movements upon your return home is beyond our control and the scope of our responsibility to deliver you the best holiday possible.

If you are not in a position to restrict your movements when you return home, you may decide to leave your destination early. We will, of course, happily assist you in making plans to do so, however these costs will not be the responsibility of

What do I do if myself or one of the passengers on my booking falls ill whilst on holiday?


You should seek medical advice.

You can contact our rep team to help you with this. As with all of our holidays, our team is on the ground to assist in any way that they can.

You may also need to consult with your insurance provider.

Current Travel Advice

DFA advice for those travelling from the Republic of Ireland.

Austria click here.

Italy click here.

France click here.

Andorra click here.

FCDO Advice for those travelling from Northern Ireland.

Austria click here.