What you need to know

Hotel Accommodation

Throughout this website, we award Snowflake Ratings () to give you an indication of the standard of accommodation you can expect. In the case of hotels, our Snowflake Ratings generally match the official Star Ratings awarded by the local tourist authority. For self-catering properties, which are not usually regulated by the local tourist authority, we have awarded Snowflake Ratings based on the standard of finish, on-site facilities and the location of the property. Also watch out for the 'Your Choice' symbol which we award to accommodation which, we feel, is above average within its allocated category. Please note that variations of facilities and standards within the same hotel or apartment category can be significant. In our opinion the difference in price charged by Directski.com will be a fair reflection of this.

Please note: all accommodations named on our site have been inspected by our local agents or by the management of Directski.com and are of good standard. However, don't always expect things to be the same as you are used to at home as customs and service usually differ from country to country. For instance: Twin beds in Europe may consist of two separate mattresses and duvets contained in one large frame. Most hotels have rooms that will take an extra bed, if required. These beds may be fold-away beds or sofa beds. Soap is not always included in rooms. Linen may only be changed once a week. Single rooms are available on request and a supplement is payable. Annexes to hotels may be directly owned and controlled by the hotel or contracted in private houses, within walking distance of the hotel. Guests with accommodation in annexes have full use of all hotel facilities.

Meal Arrangements

If you book half-board, you will usually receive dinner on the day of arrival and breakfast on the day of departure. However, for late arrivals (after the hotel restaurant is closed) clients will normally receive a cold plate or limited choice and for early morning departures breakfast may not be available or a restricted choice may apply. Free Drinks Hotels - please note that the number of free drinks given will be at the discretion of the proprietor and normally include one or two drinks. If vegetarian meals are required, these must be requested from and confirmed by Directski.com at time of booking. In Europe, breakfast is usually continental style unless otherwise stated. Most hotels require guests to order dinner from the menu the previous evening or at breakfast each morning. This is to ensure that produce can be ordered fresh each day.

Self-Catering Apartments

Prices are based on occupancy as described on the site and may vary in standard and size. Linen is always provided, while towels and soap may not be. Cleaning is generally once a week on arrival and some apartment accommodation in France, Andorra and Italy require a deposit on arrival against breakages.

Anonymous Snow Pensions

If you book more than one room in anonymous pensions and are not a family group of the same name, accommodation may be in different pensions in the same resort.

Important Information about Resort Facilities

Any resort facilities shown on the web site are only an indication of the facilities that are usually available in that particular resort. Directski.com does not have control over local facilities and activities. These can be withdrawn or changed locally without notice. If you have an interest in a particular facility (i.e. kindergarten or crèche), it is extremely important to check with our reservations department close to departure for up to date information.

Passport & Visa Requirements

British and Irish nationals travelling within Europe require a valid passport only. Passports should be valid for at least 6 months after your expected return date. Citizens of other EU countries may use either a valid Passport or National Identity Card. Nationals of other countries should check Visa and Passport requirements before travelling.

***New*** Hand Luggage Restrictions

Please pay careful attention to the new restrictions on hand luggage (in particular relating to the carrying of liquids) that apply at all EU airports. Full Details (PDF).

Site Accuracy & Prices

Directski.com has endeavoured to ensure that the information contained on this site is current and accurately represents the holidays on offer. However, for example, facilities and services may not be open or available due to renovation or maintenance work, low occupancy levels, adverse weather conditions, etc. Unfortunately, such changes are beyond our control and we reserve the right to change the particulars on this site. Where we are aware that a facility or service advertised on this site will not be open or available during the period of your holiday, we will take steps, wherever possible, to notify you prior to travel.

Health & Safety Standards

Health and safety standards in some countries may not reach the same level as those enjoyed at home, although all properties comply with applicable local and/or national health and safety laws. Monitoring and enforcement of such are subject to the regulations of each country. We therefore advise clients to take all reasonable precautions while on holidays.